Customer Engagement Representative

At SolidStake, we believe that powerful ideas deserve bold storytelling. As a venture studio at the intersection of marketing, digital entertainment, and operations, we specialize in launching and scaling brands that captivate audiences and redefine online experiences.

We’re not just strategists—we’re creatives, brand builders, and growth architects. From crafting breakthrough campaigns to driving data-informed performance, our teams blend imagination with insight to shape narratives that resonate and convert. Whether it’s bringing a new venture to life or accelerating one that’s already growing, we move fast, think big, and execute with purpose.

At SolidStake, we foster a culture where collaboration fuels creativity. We champion diverse talent and fresh perspectives, creating space for every team member to take ownership, elevate their craft, and make a real impact. Join us and help shape the brands—and the stories of tomorrow.

Position Overview:

While previous experience in a customer-facing role is optional, any relevant experience or interest in customer support, iGaming, or online payment processing is an advantage.

Responsibilities within the team:

• Proficiency in English - You need to have the ability to demonstrate excellent verbal and written communication skills in English;

• Passionate about Customer Protection – having a mindset for the prevention and protection of customers;

• Passionate about identifying customer needs and providing first-contact resolution;

• Excellent at communicating, patient, and able to explain complex topics concisely;

• Experienced & comfortable interacting with customers via written communication (chat and email)

• Target-driven and eager to consistently improve your performance;

• Ambitious, eager, and ready to learn;

• Possessing the ability to multitask and think quickly on your feet, so that you can make solid decisions;

• Highly motivated with great attention to detail and the ability to evaluate customer demands;

• Flexible to work shift hours and during weekends (flexible hours, on a shift basis).