Customer Engagement Representative

About us:

We are hiring for a fast-growing online iGaming company candidates who are passionate about delivering a high-quality service while working in a fast-paced, rewarding environment.

What do we offer:

Join our team and enjoy a supportive work environment, competitive compensation, and a comprehensive benefits package. We value diversity and inclusivity and are committed to providing ongoing training and development to help you succeed. Apply now and take the first step toward a fulfilling career!

While previous experience in a customer-facing role is optional, any relevant experience or interest in customer support, iGaming, or online payment processing is an advantage.

• Proficiency in English - You need to have the ability to demonstrate excellent verbal and written communication skills in English;

• Passionate about Customer Protection – having a mindset for the prevention and protection of customers;

• Passionate about identifying customer needs and providing first-contact resolution;

• Excellent at communicating, patient, and able to explain complex topics concisely;

• Experienced & comfortable interacting with customers via written communication (chat and email)

• Target-driven and eager to consistently improve your performance;

• Ambitious, eager, and ready to learn;

• Possessing the ability to multitask and think quickly on your feet, so that you can make solid decisions;

• Highly motivated with great attention to detail and the ability to evaluate customer demands;

• Flexible to work shift hours and during weekends (flexible hours, on a shift basis).